We currently ship to Canada and the United States, including Hawaii and Alaska, as well as APO/FPO address.

We are working on Habelo to additional countries, tag us @habelobeauty on social to help us prioritize!

Please allow us about 2 to 4 business days to process an order (oftentimes faster). Once your package ships you’ll get a shipment notification email with a tracking number as well as other delivery updates. Please make sure to check your spam folders for any emails from hello@habelobeauty.com.

We stand by our products and we want you to be happy, so we offer a 100% satisfaction guarantee on all Habelo products. Habelo will accept returns and exchanges within 30 days of purchase. To initiate a return or exchange, please send us an email at hello@habelobeauty.com.

As a small business, we charge a modest handling fee which is subtracted from your total refund. Your handling fee is subject to your order value (7% of order value), and original shipping costs are not refunded. Refunds reappear in your bank account within 5-10 business days of processing.

If your order arrives damaged, we will happily offer you a replacement free of charge. Just send us an email at hello@habelobeauty.com and we will be happy to help process your request.

If you need to edit or cancel your order, you may do so within the 15 minutes of ordering directly via the confirmation email. If you cannot locate your confirmation email or if your order is outside of the 15 minute window, please contact hello@habelobeauty.com. We will do our best to accommodate your requests but cannot guarantee that we will be able to edit your order.

Upon shipment of your package, you will receive an email containing your package shipment information and a link to track the package.

Rest assured, we're here to help. Send us an email at hello@habelobeauty.com, let us know what's happening, and we'll do our best to help make it right.